Refund Policy

Package is non-refundable and cannot be transferred to others. Package can be changed with other treatment according to the skin progress.

 

DEPOSIT – minimum deposit (according to Deposit T&C) from the package and balance can be paid by instalment; i.e. 5 sessions, deposit 50%- and 4-times instalment.

 

Any deposit paid also is non- refundable but can exchange to any products in Klinik Hana using the value of the deposit.

 

CONSULTATION – Consultation fee and skin analysis will be charged RM80 but if customer proceed to treatment or made payment on the same day, we will charge the consultation and skin analysis at only RM30.

 

SKIN REVIEW - skin review will be done only on the 1st, 3rd and 5th session and last session with doctor in the consultation room are free of charge. Please notify our staff if you wish to see doctor if you have any concern earlier or later from the stated session, our doctor will attend you at the treatment room.

 

PACKAGE SHARING – Package can be shared maximum two person for 5 session and three person for 7 sessions and need to clarify with our staff before proceed.

 

VALIDITY – Package valid for one year only. (From the initial start date, do let us know if you wish to postpone due to unavoidable cause (pregnancy /Health Issue/MCO) etc. Please take note that your balance won’t be voided/burn but the balance must follow the current promo price.

 

Any treatment package changes is upon doctor’s advice and kindly check your payment balance with our Receptionist before proceed.

Your full refund will be issued once we have received and examined by our management. Once the form was submitted, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

 

  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  • Credit card refunds services, refunds will be sent to the card-issuing bank.

 

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.


Privacy Policy

Your Privacy
Hana Clinic Group Sdn. Bhd. is totally committed to protecting the privacy of our site visitors and customers. Klinik Hana team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

 

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

 

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Klinik Hana.

 

All Klinik Hana members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by you can just tell to our Customer Service department that you wish to do so.

 

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

 

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. FVSB uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.

 

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

 

In the event that FVSB sells or buys any business or assets;

 

If FVSB or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

 

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Checking Your Details

If you wish to verify the details you have submitted to Klinik Hana you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

 

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the FVSB team, who will be delighted to answer any questions you may have.


Terms & Conditions

General

The content of terms and conditions may be change, move or delete at any time. Please note that klinikhana.com  have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, klinikhana.com  will take immediate actions against the offender(s).

 

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by HANA CLINIC GROUP SDN. BHD.

 

Comments and Feedbacks

All comments and feedbacks to HANA CLINIC GROUP SDN. BHD. will be remain managementklinikhana@gmail.com.

 

User shall agree that there will be no comment(s) submitted to the klinikhana.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

 

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

 

Newsletter

User shall agree that klinikhana.com may send newsletter regarding the latest news/products/promotions etc through email to the user.

 

 

Indemnification

The user shall agree to defend, indemnify and hold klinikhana.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

 

Link to other sites

Any access link to third party sites is at your own klinikhana.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

 

Inaccuracy Information

From time to time, there may be information on klinikhana.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

 

Termination

This agreement is effective unless and until either by the customer or klinikhana.com. Customer may terminate this agreement at any time. However, petpethouseofficial.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
 

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

 

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.


TERMS & POLICIES

Relax! We offer services to simplify your next visit to our practice, making it as pain-free as possible. We offer evident based medical aesthetic treatment using the most advanced medical equipments.

All Treatment Services

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